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 Post subject: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 7:48 am 
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Healer-At-Arms
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Small guild, I'm one of two raid leaders, Elders are above us in rank. When raiding we direct, elders back us up. Elders are in charge of loot.

Starting 25 man Naxx last night we wanted to speed it up. New rule for looting is that we clear vent until told loot is done, then open it up again. I state the rules, I go over our goal. We down our first boss and someone starts talking over loot master. I lose it, "Shutup! I stated the rules!"

Now of course I feel horrible, but...but.. come on, not 10 minutes before did I say this stuff. Probably no real excuse. I am having a hard time personally with telling some one to Shish it without being to much of an a$$. Is there a better way? Global mute? I think the gag order might be worse?

Last time I told someone to shutup over Vent, they took it very personally. After our cool down period I apologized for telling the to shutup, they apologized for not taking a second to listen, they pointed out that it was very rude and disrespectful for someone to tell someone else to shutup, especially adults. I can understand this, and empathized with their concerns. It seems like that is my "go to" word. Need help with another go to word.

I don't have children. I have a cat and practicing on them is useless.


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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 8:23 am 
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Healing Authority

Joined: Fri Jul 11, 2008 8:53 am
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Location: Austin, TX (more or less)
Send a raid warning, "No distribution of loot will take place until Vent is silent".. If someone keeps talking, send another raid warning "No distribution of loot will take place until TalkingPerson'sName stops talking"..

Call 'em out on it..

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 8:25 am 
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Sapling

Joined: Fri Feb 27, 2009 6:28 am
Posts: 6
Hey there!

I would say leading a raid is quite comparable to herding cats so keep on practicing. Your cat will like the attention anyway :)

Back to topic. I wouldn't tell anyone to shutup over voice up to the point where they start to be insulting or flaming.

Maybe just a simple "Mind the rules guys. You had your time on the boss now it's the lootmasters time on the voicecomm." would have been enough? Normally a slight reminder for new rules is more than enough because 10 minutes can be like ages after the stress of a bossfight.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 8:30 am 
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Healing Authority

Joined: Thu Feb 19, 2009 8:01 am
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Location: Boston, MA
this comes up occasionally in my guild's raids as we have more 15-17 year-olds than we'd like. they inevitably get to chattering (sometimes in the middle of boss fights), the habit i've gotten into is to just say "clear vent." it's short, to the point, and seems to do the trick. at this point our RLs have 'trained' the raid to know we're serious when we say it.

if simply stating for them to stop doesn't work, institute some sort of penalty for talking during looting (i.e. you can' bid on the items that dropped) maybe? that may be a little serious, but it only takes once, i'd think.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 8:39 am 
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Joined: Fri Aug 15, 2008 12:30 pm
Posts: 383
Shotax wrote:
Small guild, I'm one of two raid leaders, Elders are above us in rank. When raiding we direct, elders back us up. Elders are in charge of loot.

Starting 25 man Naxx last night we wanted to speed it up. New rule for looting is that we clear vent until told loot is done, then open it up again. I state the rules, I go over our goal. We down our first boss and someone starts talking over loot master. I lose it, "Shutup! I stated the rules!"

Now of course I feel horrible, but...but.. come on, not 10 minutes before did I say this stuff. Probably no real excuse. I am having a hard time personally with telling some one to Shish it without being to much of an a$$. Is there a better way? Global mute? I think the gag order might be worse?

Last time I told someone to shutup over Vent, they took it very personally. After our cool down period I apologized for telling the to shutup, they apologized for not taking a second to listen, they pointed out that it was very rude and disrespectful for someone to tell someone else to shutup, especially adults. I can understand this, and empathized with their concerns. It seems like that is my "go to" word. Need help with another go to word.

I don't have children. I have a cat and practicing on them is useless.


"Please be quiet." Same idea, but usually people are oodles more receptive to the phrasing, particularly when the word "please" is included. It implies a request (even though the statement is a directive), which allows people to feel less embarassed at being told what to do. In fact, I have a tendency to phrase all my directives with a "please" at the beginning or end, and even in real life dire emergency situations. Compliance gets a "thank you" and non- compliance gets a "now" added. Works like a charm.

Honestly, I can't remember the last time I've had to give a directive statement more than twice, but how you deal with that is defined by the relationship between you and the recipient.

Of course, in my mind, its just as rude to delay the rest of the raid with unnecessary talk at an inappropriate time. However, "shut up" is kind of a nasty phrase.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 11:56 am 
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Heal Master!

Joined: Tue Jan 20, 2009 2:14 pm
Posts: 390
Location: The edge of South Carolina
I agree with Ygg- it's mostly about phrasing. If things are too hot for a complete "Please be quiet", I find that a forceful, but not angry "QUIET" will break the conversation and get you a brief window. When things pause, follow up with "I don't like doing that, but I needed to because..."

It's possible to use tone, volume and inflection in a manner that gets your message thru without coming across as angry or belittling. There will always be the uncomfortable silence immediately after, but with proper phrasing things snap back without hard feelings.


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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 5:16 pm 
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Sapling

Joined: Wed Mar 04, 2009 12:32 pm
Posts: 1
Eh. I'm not a fan of calling people out over something as silly as not being able to keep quiet. Usually a "clear vent" works, or if you need to expound on that "Please clear vent so we can distribute loot." If someone keeps being chatty, send them a message and let them know they need to hold on for just a minute while loot gets handed out. If they continue, get a channel admin to mute them, and go about business. They can have their talking privileges back after everyone's done with the loot.

And honestly, if they keep causing problems? Maybe try making them ineligible for the next T7 token or epic that they want, or don't invite them back to the next raid. If they ask why they weren't invited, mention that you're more willing to take people who can follow simple instructions such as "Clear vent" than those who can't.


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 Post subject: Re: How to say Shh and mean it.
PostPosted: Wed Mar 04, 2009 10:56 pm 
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I find that "clear vent please" is a nice way of saying "shut up" without actually saying it. If the please on the end seems a bit formal and snippy, you could say "clear vent guys" or something a little more informal.

Something about the word "clear" though says there's no room for any noise.. you want it completely silent.

That should be enough to remind people not to talk while you're doing things. I think mostly people just forget that they're not supposed to be chatting. I do it myself sometimes. If you remind them to hush, they'll usually do it without problems.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Thu Mar 05, 2009 8:36 am 
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Healer-At-Arms
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Joined: Wed Dec 10, 2008 8:02 am
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Ahh thanks a ton for taking a second and helping me out.

I have "Please Clear Vent" on a note card next to my monitor. My new "go to" phrase.

/humble

/thanks.


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 Post subject: Re: How to say Shh and mean it.
PostPosted: Thu Mar 05, 2009 2:29 pm 
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Sapling

Joined: Thu Mar 05, 2009 2:12 pm
Posts: 7
Whenever someone doesn't stop talking after I warn them to stop during serious encounters I usually mute them over vent without telling them. They won't know until they notice that no one's been responding to what they've said for the past half hour.

They usually get the point.


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 Post subject: Re: How to say Shh and mean it.
PostPosted: Thu Mar 05, 2009 3:28 pm 
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the Guild Killer
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"Quiet. Quiiiett. Quiiiiieeeeeettt."

"Cut the chatter!"

"Cool it!"

"Focus!"

And if I really want to stop people in their tracks:

"LOOOOUUUD NOIIIISESSSSSS! WHY ARE WE YELLLLLING?"

I'm actually quite serious about these too. There's multiple ways to tell people to stop talking. Gotta pick the right method for the right time. Sometimes you have to be sharp and loud. Sometimes a gentle reminder. Sometimes you have to be crisp. Sometimes you have to single them out.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Thu Mar 05, 2009 3:37 pm 
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Sapling
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One time, back in our MC days, the chatter pertained to Spanish.... I said:

LESS TALKY-O, MORE PULL BOSS-O, TARD-O!

It worked.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Thu Mar 05, 2009 3:56 pm 
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Holy Knight
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Stompalina wrote:
One time, back in our MC days, the chatter pertained to Spanish.... I said:

LESS TALKY-O, MORE PULL BOSS-O, TARD-O!

It worked.

i would have busted up laughing.. :P

vent etiquette is very much an individual thing (per the guild).

if your guild is in the "business of raiding", vent should be an extension of that, and very business like. in a guild such as this, i would expect to be called out to shut up, if i was chatting about some drinking story or a joke.

if, on the other hand, it's a casual guild, and vent is open most of the time with people telling stories throughout the raid, it'll be understandably hard to silence a story half way.

generally, telling someone to shush in vent does little good. send out a raid warning to keep vent clear is usually the most effective method. you'll have to tailor your RW message according to your particular guild though.

in my case, something like "SOMEONE $%CK SLAP _____ IN THE FACE SO HE'LL STOP YAPPING ON VENT" would do the trick.. :P

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Tue Mar 17, 2009 12:38 pm 
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Totally depends on your guild.

If you're not comfortable saying "Shut up" and the people in the guild aren't comfortable with it, or think its immature, a lot of folks have posted a lot of good suggestions on other ways. "Pull Focus" is a good one, and its what our GM says.

I totally agree though, if its a huge problem and the same person/people keep offending, Give them a warning and then make them ineligible for the next piece of loot that drops that they want. And make it VERY known publicly that this is what happened, and why, and the consequence. That way the person can't run around afterwards complaining that you're a horrible person. Everyone will just say, "Dude, you knew the rules. You got warned what would happen." and then, most importantly... FOLLOW THROUGH. Its like raising children. You can't give empty threats.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Tue Mar 17, 2009 5:15 pm 
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"Clear vent" typically works for me. If it doesn't get quiet and someone keeps talking I'll go to the opposite end of the spectrum "Shut the fuck up!" That one always always ALWAYS works. It scares them too. They won't talk again :P. They know I'm a nice person though so they won't hate me personally for it but I can definitely swing to any end of the spectrum as the situation so requires.

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Thu Mar 19, 2009 12:21 pm 
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Sapling
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This very topic came up during a raid a couple of weeks ago. I had the same issue, continually asking people to be quiet or having them totally ignore people when they asked for vent cleared. We are usually really good during a boss fight, but looting, and trash mobs gives people time to go nuts and talk about all sort of things...we live on vent as a guild...so in an effort not to sound like such a bitach, I came up with a safe word.

A word that when called out in vent could not be lost in the chatter and everyone would know it meant to "shut up". This word also allows me to actually say it forcefully without feeling like I was scolding anyone.

I love it.

Our safe word, in honor of one of the guild's most memorable moments is "Wolpertinger." Can't lose that one in the sea of voices:D

Been using it now for two weeks and it works like a charm :D

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Fri Mar 27, 2009 8:31 am 
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Healing Authority

Joined: Fri Mar 27, 2009 7:40 am
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I've found a nice "EXCUSE ME PLEASE" works really well for shutting people up. Say it in a polite but firm way in a voice loud enough to be heard over those talking. I've had to use it more than once in my raids. :)

and the wolpertinger thing is great. lol. :)

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 Post subject: Re: How to say Shh and mean it.
PostPosted: Mon Mar 30, 2009 9:01 am 
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Sapling

Joined: Mon Mar 30, 2009 8:57 am
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"Raid channel clear" seems to be our word. It work for us....to some extent lol. :)


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